Terms of Service

Last updated: October 2025

These Terms of Service ("Terms") govern your use of Ultimate Social Proof ("the Service"), a Shopify app that provides social proof widgets and analytics for e-commerce stores. By installing and using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By installing Ultimate Social Proof from the Shopify App Store, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.

2. Service Description

Ultimate Social Proof provides the following features for Shopify stores:

  • Social Proof Widgets: Toast notifications, inline widgets, and theme extension blocks that display real-time customer activity
  • Visitor Tracking: Real-time tracking of page visits, sessions, and widget impressions
  • Analytics Dashboard: Conversion attribution and performance metrics
  • Plan-Based Features: Tiered feature access with different data retention periods

3. Subscription Plans

FREE Plan

  • 7 days analytics retention
  • Basic toast notifications
  • Limited event types

BASIC Plan

  • 30 days analytics retention
  • Standard features

PLUS Plan

  • 90 days analytics retention
  • Toast cycling with progress bar
  • Inline widgets
  • "Powered by" branding toggle

PRO Plan

  • 365 days analytics retention
  • All features unlocked
  • Priority support

4. Subscription & Billing

Payment Terms

  • Billing is processed through Shopify's billing system
  • Charges appear on your regular Shopify invoice
  • All fees are in USD unless otherwise specified
  • Fees are non-refundable except as required by law

Cancellation Policy

You may cancel your subscription at any time through the Shopify admin or by uninstalling the app. Upon cancellation:

  • Your access to the Service will terminate immediately
  • You will not be charged for subsequent billing periods
  • Analytics data will be retained for 30 days, then permanently deleted
  • No refunds will be issued for partial billing periods

Refund Policy

We do not offer refunds for the Service, except where required by law. If you experience technical issues, please contact our support team for assistance.

5. User Obligations

You agree to:

  • Use the Service in compliance with all applicable laws and regulations
  • Comply with Shopify's Terms of Service and Acceptable Use Policy
  • Display only genuine customer activity in social proof widgets
  • Not manipulate or falsify social proof data
  • Not use the Service to mislead or deceive customers
  • Maintain the security of your Shopify admin credentials

You agree not to:

  • Reverse engineer, decompile, or disassemble any part of the Service
  • Attempt to gain unauthorized access to our systems or networks
  • Use the Service for any illegal or unauthorized purpose
  • Transmit any viruses, malware, or harmful code through the Service

6. Data Usage

Your use of customer and order data is subject to our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for:

  • Obtaining necessary consents from your customers for data collection
  • Complying with applicable privacy laws (GDPR, CCPA, etc.)
  • Ensuring your use of the Service complies with Shopify's data protection requirements

For more information, please review our Privacy Policy.

7. Intellectual Property

Ownership

All rights, title, and interest in and to the Service, including all software, code, widgets, dashboard interface, and documentation, are and will remain the exclusive property of Ultimate Social Proof.

License

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service solely for your internal business purposes in accordance with these Terms.

Restrictions

You may not copy, modify, distribute, sell, or lease any part of the Service. You may not reverse engineer or attempt to extract the source code of the Service.

8. Service Availability

Uptime Commitment

We strive to maintain 99.9% uptime for the Service, based on the availability of our infrastructure providers (Cloudflare and Shopify). However, we do not guarantee uninterrupted access to the Service.

Maintenance Windows

We may perform scheduled maintenance that temporarily affects Service availability. We will provide advance notice of planned maintenance when possible.

No Warranty

The Service is provided "as-is" without warranties of any kind, either express or implied.

9. Limitations of Liability

No Guarantee of Results

We do not guarantee that the Service will increase your conversion rates or sales. Social proof widgets are a marketing tool, and results may vary based on many factors beyond our control.

Theme Compatibility

While we strive for compatibility with all Shopify themes, we are not responsible for display issues caused by theme conflicts or customizations.

Data Loss

While we maintain regular backups, we are not liable for data loss. You are responsible for maintaining your own backups of critical business data.

Maximum Liability

To the fullest extent permitted by law, our total liability to you for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Exclusions

We are not liable for:

  • Loss of profits, revenue, or business opportunities
  • Indirect, incidental, or consequential damages
  • Loss of data or business interruption
  • Claims arising from your violation of these Terms

10. Warranty Disclaimer

THE SERVICE IS PROVIDED "AS-IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Service will meet your specific requirements
  • The Service will be uninterrupted, timely, secure, or error-free
  • The results obtained from the Service will be accurate or reliable
  • Any errors in the Service will be corrected

11. Indemnification

You agree to indemnify, defend, and hold harmless Ultimate Social Proof, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of third parties
  • Your violation of applicable laws or regulations
  • Fraudulent or misleading use of social proof data

12. Termination

By You

You may terminate these Terms at any time by uninstalling the app from your Shopify store.

By Us

We may suspend or terminate your access to the Service if:

  • You violate these Terms
  • You fail to pay required fees
  • Your use of the Service poses a security risk
  • You engage in fraudulent or abusive behavior
  • Required by law or Shopify policy

Effect of Termination

Upon termination:

  • Your license to use the Service will immediately cease
  • All outstanding fees become immediately due
  • We will delete your data in accordance with our Privacy Policy
  • Sections that by their nature should survive termination will survive (including limitations of liability, indemnification, and dispute resolution)

13. Shopify Compliance

This Service is subject to the Shopify Partner Program Agreement and Shopify App Store Requirements. Your use must comply with:

  • Shopify's Terms of Service
  • Shopify's Acceptable Use Policy
  • Shopify API Terms of Use
  • Shopify's App Store Review Guidelines

14. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will:

  • Update the "Last updated" date at the top of these Terms
  • Notify you via email or through the app dashboard
  • Provide at least 30 days' notice before changes take effect

Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction to be added], without regard to its conflict of law provisions.

16. Dispute Resolution

Informal Resolution

Before filing a formal dispute, you agree to contact us at support@ultimatesocialproof.com to seek an informal resolution.

Arbitration

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of [Arbitration organization to be added].

Class Action Waiver

You agree to resolve disputes with us on an individual basis and waive any right to participate in class action lawsuits or class-wide arbitration.

17. Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ultimate Social Proof regarding the Service.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

18. Contact Information

For questions about these Terms or the Service, contact us:

Email: support@ultimatesocialproof.com

Support: Available through the app dashboard or HelpScout Beacon widget

Mailing Address: Ultimate Social Proof [Address to be added]

These Terms are effective as of October 2025.